1. DESCRIPTION

 

Vansa Wings travel agency (hereinafter referred to in these terms and conditions as ‘We’, ‘Agency’, ‘Company’ or ‘Us’) is the owner and tours/trips operator of the www.vansawings.com

Vansa Wings travel agency is a registered Albanian travel company, which offers a vast range of tourism and related services in the Balkan countries such as Albania, Kosovo, Macedonia, Montenegro and Dubrovnik, Croatia.  

Vansa Wings travel agency Ltd, NIPT/VAT number: L72106038C

Vansa Wings travel agency Licence number: LN-5269-06-2018

Vansa Wings travel agency makes every effort to ensure that the information contained in the tour descriptions on the website is as up to date and accurate as possible.

However, Vansa Wings travel agency is not liable for any errors or omissions that may, despite these efforts, appear on the pages, as well as for any interpretations of, or decisions based on, such information.

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2. DISCLAIMER OF LIABILITY

 

2.1. Vansa Wings travel agency is operating as a private travel agency. Vansa Wings travel agency provides and organises trips and tours in the Balkan region countries,

however, in order to satisfy the clients’ needs - collaborating with suppliers in selling travel-related services, also accepting reservations or bookings for services that are not directly supplied by this travel agency (such as flights, ground transportation, hotel accommodations, meals, boat trips, etc.).

Vansa Wings travel agency is responsible for advising their customers that they have been sold a Linked Travel Arrangement holidays.

A Linked Travel Arrangement is when you buy one part of your holiday - trip or tour from www.vansawings.com website and then are prompted to buy another part via a click-through within 24 hours. For flights, we act as your agent in processing your booking with the airline or hotels; we are not the airline or hotel's agent. Each product you choose, creates a separate contract between you and the supplier of that product. However, the travel agency can always recommend reliable and good quality suppliers of the product, or advise easier or cheaper options whilst booking your holidays.

Vansa Wings travel agency under no circumstances whatsoever be liable to the passenger or his/her co-traveller for:

 a) Discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents.

b) Personal injury, delay, sickness, accident, discomfort, increased expenses, consequential loss and/or damage, theft or injury caused.

c) Temporary or permanent loss/damage of baggage.

d) Loss of baggage by Airline/Cruise line/Transportation.

e) The airline is not allowing tour participant board the aircraft for reasons beyond the control of Vansa Wings travel agency.

f) Failure on the part of the Airline to accommodate tour participant(s) despite having confirmed tickets.

g) Damage or loss caused due to reasons beyond the control of Vansa Wings travel agency (including Force Majeure).

2.2. Vansa Wings travel agency cannot accept liability for clients missing any component of the tour, such as missing flights, as a result of late check-ins or arrivals. No refunds will be given and we will not be liable for any costs incurred by the client who wishes to re-join the tour.

2.3. It is the clients responsibility, when joining our trips/tours, to be on time for the pickup which was given on your confirmation.

2.4. Our recommended hotel(s) will have air-conditioning, fans, kettles and many of the other services you may be accustomed to, however we do not guarantee or confirm that all our hotels will have these facilities. We highly recommend, prior to your stay, to contact the hotel directly, in order to have all services you need. In the event that the hotel(s) do not have these facilities in the room, there will be no compensation due in part for the non-functioning, or lack of availability of these facilities.

2.5. It is not always possible for the agency to control all elements of the holiday. Advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions; lack of demand, emergency repair works etc.

2.6. Many of the services which create your holidays are provided by our independent suppliers. Those suppliers provide the services in accordance with their own terms and conditions, and bookings with Vansa Wings travel agency are subject to a contract with the suppliers. These terms and conditions may limit or exclude their liability to you. Copies of the relevant parts of their terms and conditions are available from Vansa Wings travel agency and the relevant suppliers. Vansa Wings travel agency will endeavour to ensure all elements of the itinerary advertised are fulfilled by our supplier, however as we act as an intermediary for the third-party supplier concerned, we will not be liable in relation to the arrangement provided by that third-party supplier(s) or for the acts or omissions of the third-party concerned.

2.7. This travel agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, or and handling of personal effects.

2.8. No employee of Vansa Wings travel agency other than a director has the authority to vary or omit any of these terms or promise any discount or refund.

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3. CONTRACT

 

3.1 When making a booking or using our service; you accept all our terms & conditions, general information and pay a fixed amount/deposit to secure your services. This is non-refundable. We reserve the right to limit our own responsibilities according to the laws and regulations currently effective in Albania.

3.1. All deposits paid are non-refundable.
3.2. Children cannot travel on their own. All bookings must have a legal guardian or adult over the age of 18, unless where dictated by law. Where a child is travelling without a parent, and with a legal guardian or another family member a child travel consent letter must be provided, and carried with you on tour. Vansa Wings travel agency recommends all trips/tours are suitable for children aged 4 years old and over.
3.3. If you book through a local travel agent, the travel agent will hold your non-refundable deposit and any other payments until Vansa Wings travel agency send a confirmation of booking or invoice.
3.4. Direct Bank Transfers and/or transfers through Western Union or Money Gram will be accepted if the trip/tour is within 7 days of travel. All payment within 6 days or less must be paid by Card or Cash to Vansa Wings travel agency business account or by visiting our office in Tirana, Albania.
3.5. A binding contract between us comes into existence when you book with us, or use any of our services.
3.6. The maximum baggage weight allowed on our trips/tours is not to exceed 20Kg per person and not exceeding dimensions of 90 x 75 x 43cm / 35.5 x 29.5 x 16ins. 1 cabin size bag/back bag and one luggage are allowed per passenger only; any additional luggage will be subject to the availability of space on the mode of transport along with excess baggage charges.
3.7. Our suppliers (such as accommodation or transport providers) have their booking conditions or conditions of carriage, and these conditions are binding between you and the supplier as your contract will be direct with the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our office or the offices of the relevant supplier.
3.8. All our trips/tours operate with pre-allocated seating, we reserve the right to assign or reassign seats at any time, even after boarding the mode of transportation. Any indication of your seating is for reference only and is subject to change at any time. No seating requests under any circumstances are taken by Vansa Wings travel agency or its carriers.
3.9. Coach, accommodation and service facilities may be different for everyone even if travelling on the same tour, vehicle or hotel. 

3.10. Daily tours are not suitable for children under 5 years old.

3.11. In case of a Private Tour, the price shall be negotiable between us and the Client, based on current rates and tariffs and the Client’s wishes and preferences. The tour price shall include the cost of the entire tour and shall not be divisible by individual items or services of the tour. In the case of our standard online tours, the price is not negotiable. No refund or reduction will be given for non-utilization of any item or service included in the tour price finally agreed between the Vansa Wings travel agency and the Client for any reason.

 

4. HOLIDAY INSURANCE

 

It is extremely important that you purchase an Overseas Travel Insurance Policy to cover against any possible risks such as damages, loss or accident, injury to life, loss of luggage, lossal luggage/property or repatriation while on trip/tour. The Company shall not be liable whatsoever for any consequences that may arise out of the Client’s failure or negligence to obtain such insurance.

4.1. Travel insurance is mandatory for all clients of Vansa Wings travel agency.

a) Clients travelling with their personal belongings including baggage are at all times solely responsible and travel at their own risk.

b) Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the tour and loss of money through cancellation or curtailment of the tour for insurable reasons.

4.2. Upon a client’s request, Vansa Wings travel agency is able to advice clients where to obtain a suitable insurance policy while staying in a particular country. We require 14 days’ notice in writing to allow us enough time to assist you with your query.

4.3 Proof of adequate insurance will be requested at the start of your trip/tour. Failure to provide the valid insurance will result the client being prevented from joining the tour. No refund will be given.

 

5. WHAT YOU PAY AND WHEN

5.1. When your trip/tour is confirmed, the remaining balance must be paid within the time frames laid out below (including any surcharges) to the Vansa Wings travel agency were you originally made your booking. Payment is defined as cleared in our business account.

All deposits paid for the trip/tour are non-refundable at any circumstances.

Deposit and balance due dates are as follows:

 

All 1-2-3 days tours – 100% balance is due at the time of the booking.

4-6 days tours – 75% - balance is due at the time of the booking to secure your booking.

7-14 or more days tours – 50% - balance is due at the time of the booking to secure your booking.

 

5.2 If you make a booking after the date on which the balance of the holiday is due, you must pay the full holiday cost at the time of booking.
5.3. When booking online, a payment at the time of booking does not mean that your booking is confirmed. Your booking is only confirmed when we send you the final confirmation of the booking. If, due to the lack of availability we are unable to confirm your services after you make a payment through the online booking portal, we will refund you any money paid to us. Any refund owed may take up to two working days to be refunded to your account. We will take responsibility for any interest, surcharges or fees which you may incur as a result of a delay in money transfers.
5.4. Price is based on 2 adults sharing a room.

a) The child must share a room with adults. Max. occupancy is three adults (excluding infants).

b) We have the right to change your accommodation into split rooms.

c) A Triple room can consist of three single beds; we only guarantee a triple occupancy and not the bed splits.
5.5. It is your responsibility to remember to pay the balance. Failure to pay will result in your booking being cancelled and we reserve the right to cancel your travel arrangements and retain your deposit.
5.6.  Early Bird offers and other promotional/web-only discount are applicable only in conjunction with confirmed bookings and deposit payment.
5.7.  It is your responsibility to carefully check the confirmation invoice and any other documents issued by Us. Please let Vana Wings travel agency or your travel agent know immediately in the event of any error or inaccuracy as it may not be possible to make changes later.

 

6. YOUR HOLIDAY PRICES

 

6.1. The price of the services will be as quoted on the website or as quoted on your invoice at the time of booking, except in cases of error. Our prices are liable to change at any time, but changes will not affect bookings already accepted in writing by us.

Once we have sent you a booking confirmation, we will only change the price of your holiday if there is a major change or increase in any one or more of the followings:
a) Transportation costs
b) The exchange rates applicable to the holiday tour.
c) In the event of a significant increase in any of the components that are included in your tour cost, i.e., hotels, entrances, transportation & food.
6.2. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
6.3. If we increase the cost of your holiday by more than 5% you may cancel the holiday, by notifying us within 7 working days from the date you receive the confirmation or invoice with the increased amount and we will refund you the full amount of purchased booking.
6.4. The Company is under no obligation to give a breakdown of the costs involved in a holiday.

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7. IF YOU CHANGE YOUR BOOKING

 

The Client has the right to request non-major modifications of the tour, including the commencement date, route, destination, activities and duration, that do not materially affect the total price of the tour. 

7.1. If you decide any or all of the following:

a) a name change, date change or tour change – Written notice will be required.

 

Prices and due dates are as follow below:

 

15-30 days prior to departure is FREE

 

7-14 days prior to departure:

• To change the name is €5

• To change the date is €10

• To change the short trip/tour is €10

• To change the long trip/tour is FREE

 

2-6 days prior to departure:

• To change the name is €10

• To change the date is €20

• To change the short trip/tour is €20

• To change the long trip/tour is FREE

 

1 Day tours name and date cannot be changed, unless it is changed for the long tour. Changes need to be requested by the same person who booked the tour.

 

7.2. We allow a maximum of two amendments per individual booking. The administration charges stated above will apply for each amendment subject to approval. More than two changes are not possible and it will be considered as a cancellation for which cancellation charges will apply as per the policy.

If you replace any individual in your current booking after receiving the confirmation, it will be your responsibility to find a replacement. Vansa Wings travel agency do not take the responsibility of introducing another individual to replace the original tour participant.

7.3. Any change and subsequent re-change back to the original non-amended booking will be deemed as a change(s) and no refund, discount and or compensation will be due for such eventualities.

7.4. You can change your pick up point up to 7 days prior to departure free of charge. Less than 7 days, it may not be possible to make changes to your pickup point, if possible then there will be £10 admin charge per person.

All tours pick up points will be confirmed 5 days prior to departure and are subject to availability.

7.5 Any changes or amendments will void any discounts, offers given at the time of the original booking.

 

8. IF WE CHANGE YOUR HOLIDAY

 

8.1. Occasionally, it may be necessary to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible opportunity.

8.2. We also reserve the right under certain circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement, is not reached, we may have to cancel that tour departure. However, we will not cancel your travel arrangements less than 5 days prior departure. In this situation, you can either get a full refund back or accept an offer of alternative travel arrangements of comparable standard from us, if available. Vansa Wings travel agency cannot take responsibility for any cost which occurs as a result of cancellation due to lack of passenger participation.

8.3. If we make a minor change to your holiday (for example; a change of travel time, a change of departure and return point, a different mode of transportation, a change in accommodation to a lower official classification for one or two nights, or a change of advertised tour itinerary where the change is not a major change), you will not be entitled to any compensation as a result of such minor changes.

8.4. If you have arranged for an external pick up then transportation from your chosen pick up to the point where you will board the coach may be arranged by a private car, minibus or an alternative coach.

8.5. Vansa Wings travel agency reserves the right to change the timings of any external pick up.

8.6. If, as the result of a major change you choose to cancel your booking we will refund all money that you have paid to us (for services rendered only by us). No compensation will be paid for any other bookings, visa charges, air ticket charges and/or any loss you may have suffered because of the change.

8.7. We shall not be liable to pay compensation to you, where there is a major change or a minor change, we will tell you of the change as soon as possible. You can then decide to; accept the change and continue with the holiday as amended, accept an alternative holiday (if the alternative holiday is cheaper we will refund you the cost difference) or you may choose to cancel your booking.

8.8. We shall not be liable to pay any compensation or cost as a direct result of us cancelling a Tour; for services that are booked above and beyond the specified tour. This includes; Hotel, transportation (flights, train, coach, ship/ferry). Any subsequent bookings are made solely by you, despite us confirming a tour. Examples include hostilities, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, flood, fire, adverse weather conditions, epidemic or health risk, advice from any environmental health office or body, technical problems to transport, road traffic conditions, airport closures or similar events beyond our control.

Force Majeure: This means that we will not pay you compensation if we must cancel or change your travel arrangements in any way due to of unforeseeable circumstances beyond our control.

8.9. With regards to flight tours; if we do not have the required minimum number of passengers, we may operate the tour on individual basis covering the same itinerary (where we would not be able to provide you the services of a full-time tour manager), but there will be a local guide/driver who will assist you to all the main sightseeing places.

8.10. If due to unusual or unforeseeable conditions, we may have to cancel 1-day tour then we will be offering a full refund. 

8.11. If, due to unforeseen circumstance we are unable to do an advertised; excursion, city, monument, attraction or any advertised service, then we will reimburse clients the cost if applicable. The cost refunded will be our contracted rate and not the advertised individual entrance cost, and will be at the discretion of Vansa Wings travel agency.

8.12. In addition, there are various; trade fairs, exhibitions and seminars that take place during the holiday season. Although we try to avoid these, it may be the case that we will need to change the hotels offered and its location to another town or city. If this is the case we will advise you at the time of the booking or at the earliest opportunity prior to your travel. Otherwise, our tour manager or local representative will inform you of the changes immediately and we solicit your full co-operation in accepting such circumstantial changes. Therefore, no grievance regarding service/itinerary changes will be entertained from the tour participant during or after the tour.

8.13. We will not be responsible for any refund/cancellation charges of air tickets or visas or any date change penalty due to cancellation of any of our tours.

8.14. If we must change your hotel or other details of the tour, which may be for reasons beyond our control, we will notify you as soon as possible and give you the information as to the alterations. If the change significantly alters an essential term of the contract, you will have the right to withdraw from the contract in which event we will repay all money already paid by you to us, or the appropriate proportion if only some of the party withdraw.

Alternatively, you will have the option to:

a) take a substitute tour of equivalent or superior value if we can offer you such a substitute;

b) to take a substitute tour of lower value if we can offer you one, when we will reimburse or allow you the difference in price of the tour contracted for and that of the substitute tour;

c) you undertake to let us know as quickly as possible your decision in the event of our having to advise you of any such alteration.

 

 

9. REFUNDS/ CANCELLATION POLICY

 

Refunds/Cancellations Policy: You must inform us in writing (email or post) if you wish to cancel a tour or other booking in whole or in part, returning to us any tickets already issued. We must acknowledge your correspondence for any cancellations to be processed.

Vansa Wings travel agency remains within its rights to forfeit the non-refundable deposit amount paid to confirm the booking to recover the scale of cancellation charges set by our suppliers.

Cancellation schedule will be calculated from the time of receiving the notification in writing.

9.1. If you or any member of your party wishes to cancel your holiday, you should notify us or the travel agent with whom you made the booking, in writing.

Cancellation policy will apply if:

a) tour participant cannot adhere to the tour payment schedule set out;

b) if visas for any countries are not granted;

or c) if any tour participant is unable to travel for any reason, including medical grounds and the Agency was not aware when a booking was made.

Written Notice must be given for Cancellations for all minibus or coach tours.

Upon cancellation we will charge you an administration fee or a percentage of the total holiday price as shown below.

 

More than 15 days => 25% of the payment made

11-14 days => 50% of the payment made

6-10 days => 75% of the payment made

5 or less => 100% of the payment made

1-Day and 2-Days tours are not refundable under any circumstances.

 

The cancellation charges shown above represent a percentage of the total holiday price, excluding insurance or any additional charges as these charges may need to be paid in full.

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges through your insurance company.

 

9.2. Due to increased security measures, all airlines now require first and last names on the airline tickets. This must be the same name that appears on your passport, which must be the same name given when making your booking with us. It is your responsibility to ensure this information is correct on your invoice and other documentation. Any changes will lead to an administrative charge (of which you will be notified at the time).

9.3. Should you wish to cancel a holiday and re-book it, this will be subject to the cancellation terms within these booking conditions. If the alternative booking requires a greater deposit than has already been paid, then the balance between what is required as a deposit and any deposits already paid becomes due.

9.4. If the Client fails to arrive for start of the tour at the scheduled time and place, or is unable to do so for any reason whatsoever, including the lack of valid travel documents (passport, visa, etc.), he/she will not be eligible for any refunds.

9.5. However, in the event of such occurrences as war; outbreak of a contagious disease, natural disaster or any other circumstances beyond control, which completely or substantially prevent, materially adversely affect or otherwise materially impede the tour, the Client will have the right to cancel the tour even if 15 days or less remain before the scheduled departure date. In such a case, we will refund all amounts already paid, less the booking and bank transfer fee. 

 

10. BOOKINGS MADE ONLINE

 

10.1. You may choose to book your holiday online through our online booking portal www.vansawings.com

All bookings made online are subject to the terms & conditions which are applied to all bookings made with Vansa Wings Travel agency.

All bookings made through our web-portal remain provisional until we issue a final confirmation invoice and receive payment.

10.2. All bookings made through our web-portal are subject to accuracy checks by Vansa Wings travel agency before services which are requested can be confirmed.

If the requests which you make (i.e. regarding rooming, seating, dietary, etc.) at the time of your booking process are contrary to these Terms & Conditions or published general information, we have the right to refuse the booking. In this circumstance, we will contact you and inform you of the inaccuracies. At this time, you may choose to amend the booking in line with accepted policies and pricing or cancel your provisional booking with Vansa Wings travel agency. Online bookings may allow selections contrary to our policy, these are subject to our approval.

10.3. It is your responsibility to ensure that you review our terms & conditions, general information and have all relevant documentation prior to beginning the booking process. To complete your booking, you will be required to register an account, fill all required fields, read and accept the terms & conditions and the published general information and provide a minimum deposit or full payment depending on your departure date proximity. By using our services, you accept our Terms & Conditions.

10.4. All bookings processed through the online booking portal must be paid in Euros. Please note, when you choose to use a debit/credit card, you will incur the respective surcharges/fees placed upon you by your issuing bank or building society.

10.5. It is important to understand that your booking will be confirmed only once you have received a final confirmation invoice from Vansa Wings travel agency. Payments made at the time of booking, does not guarantee that your booking is confirmed. If your booking is confirmed by us, you will receive a final confirmation invoice within 24 hours of completing your booking.

10.6. It is your responsibility to ensure that all details are correct before you complete your booking with a payment. If you notice any inaccuracies when you receive the booking confirmation, you must contact us within 12 hours of receipt. If you fail to notify us within 24 hours, amendment fees will apply as per section 7.1. of these terms. Any surcharges incurred will not be refunded.

10.7. Web-based discounts are only applicable on bookings made through the online booking portal. Vansa Wings travel agency has the right to withdraw web-based discounts or promotions at any time and without prior notice.

 

11. OUR RIGHT TO CANCEL YOUR HOLIDAY

 

11.1. For us to run each tour, there must be a minimum number of passengers who book. If the minimum numbers of people do not travel for a specific date, we may cancel the tour for that date. Under these circumstances, we would send you a notice of the cancellation either in writing or via the telephone, at least two weeks prior to the departure. If we cancel because there are not enough passengers, we will refund the full amount you have paid to us in respect of the tour (for services rendered by us only).

We reserve the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to pay any compensation. Unfortunately, Vansa Wings travel agency cannot be held responsible for any cost which you incur as a result of cancellation due to lack of passenger participation.

11.2. We reserve the right in any circumstances to cancel your holiday for any reason. If the company is obliged to cancel your holiday in any other circumstances before departure, the company will endeavour to offer alternative arrangements of an equivalent or a very closely similar standard and price, if available.

11.3. If we may have to cancel your tour, we may from time to time where logistically possible, operate the same tour using a mini bus; (Mini busses do not have air-conditioning, toilets or other facilities on board) which will be offered to you at the same price or with a small premium. This is subject to us having a minimum number of passengers. If you do not wish to take this option, then a full refund will be provided (for services rendered by us only).

 

12. SPECIAL NEEDS & SPECIAL REQUESTS

 

12.1. Where possible, we accept bookings from people with special needs who wish to make specific requests, although we cannot guarantee to be able to do so.

12.2. Vansa Wings travel agency reserves the right to refuse a booking or service, based upon the appropriateness of the tour, for an individual passenger.

12.3. IMPORTANT: Please note that if you have a special need or a specific request this must be given to us in writing. This does not imply the request will be granted or adhered to and if we accept your booking.

12.4. If you have specific dietary requirements (e.g. Vegetarian/Vegan/Gluten Free meals) please inform us when you book your holiday and we will pass this information to our suppliers. Vansa Wings travel agency must receive a written request, however does not guarantee that we or the relevant supplier can meet your requests. We will not pay compensation for failing to meet a specific request that we have not confirmed separately in writing.

12.5. We cannot endow the aid of a tour manager for walking, dining, getting on/off any transportation or for any other personal needs. It is indispensable that a qualified companion must accompany any traveller who needs such assistance by the traveller or companion. In the absence thereof, such traveller will be joining the tour at their own risk.

12.6. Step-free access to hotels, restaurants, minibuses, coaches and attractions may not be present. If step-free access is paramount to the successful completion of your tour, it is strongly recommended that you consult our sales team before making a booking with Vansa Wings travel agency to clarify the suitability of hotels, restaurants, minibuses, coaches and attractions.

12.7. All our tours are conducted in English and Albanian languages, unless there is an additional request made for large groups. 

 

13. OUR RIGHT OF REFUSAL

 

13.1. In addition to our rights under clause 11, we may refuse to accept a booking or terminate your holiday in the following circumstances:

(a) if you fail to advise us in writing at, (or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers;

(b) if, during the holiday, we reasonably consider that you are unable to cope with the demands of the holiday;

(c) if you act unreasonably and we consider that your actions or behaviour are likely to cause distress, damage, danger or annoyance to other customers, employees or third parties or to the property of any person.

13.2. If you are prevented from travelling or from completing your holiday in the circumstances set out in clause 12, our responsibility to you for your holiday will cease when we terminate the holiday.

13.3. You will not be entitled to any refund where we terminate your holiday in the circumstances set out in clause 11 and we will not be liable to pay any compensation to you as a result of terminating your holiday.

 

14. OUR RESPONSIBILITY TO YOU

 

14.1. During your holiday; your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly.

14.2. For operational reasons not, all additional excursions listed on the tour itinerary or published online may be available during your tour. Your tour manager will advise you of availability whilst on tour. All additional and/or optional excursions are not guaranteed to operate and operation of them is subject to the discretion of the operator.

14.3. Our liability to you for the acts of our suppliers and employees is limited by our terms & conditions. Our liability to you for your holiday and any loss, damage or injury that you may suffer in relation to, or as a result of it (whether caused by us or by our employees or suppliers acting on our behalf) shall be limited as follows:

a) We shall not be liable in circumstances that we, our suppliers, and employees could not foresee or

b) If you travel on a ship, boat, train or aircraft as part of your holiday with us, the carrier’s conditions of carriage (copies of which are available from us on request) will apply. The carrier’s liability to you may be significantly limited by its conditions of carriage and by international conventions; our liability to you will also be limited to applicable international conventions.

c) In the event of a breakdown of a minibus/coach on a touring holiday, our liability will be limited; if, for any reason we cannot provide a replacement minibus/coach and that you miss out on a significant attraction, we will reimburse the amount which we have paid to the supplier. In this event we are also entitled to use a replacement minibus/coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach.

d) Vansa Wings travel agency accept no liability for loss or damage baggage or personal belongings placed on any of our transporting vehicles, left at the hotels, suppliers property; regardless of circumstances at hand.

 

15. PERSONAL BAGGAGE/ MONEY & PERSONAL DOCUMENTS

 

There is no cover for baggage, money or documents that are left unattended or are confiscated or removed or held by Customs or other officials. In the event of a loss all incidents must be reported to the police and report obtained from them as no cover will apply without this. There is no cover for loss, damage, or theft of mobile phones. Any claims payment will include a deduction for wear and tear and depreciation. Valuables are only covered while under the personal supervision of the insured or while in a safe deposit box. There is no cover for sports equipment while in use.

Each traveller has full responsibility for, and hereby releases Vansa Wings travel agency from any duty of, checking and verifying any documents such as passports, visas, vaccinations, or other entry requirements of each destination, also all safety or security conditions at such destinations, during the length of the proposed travel.

 

16. PERSONAL LIABILITY

 

There is no cover for any liability arising out of any business, profession or ownership of land or property. Also, there is no liability cover on any vehicle, aircraft or any watercraft.

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17. PASSPORTS & VISAS

 

17.1. Each participant must:

a) Personally, ensure that he/she has a valid passport at all times. We cannot be held liable for any loss of passport(s). 

b) Personally, be responsible for obtaining an appropriate visa valid for the duration of the tour and stay in Albania or any other Balkan country.

17.2. You should ensure that you allow sufficient time (please check with the relevant embassy for suggested application process time) to apply for a passport.

a) It is the passenger’s responsibility to ensure that they possess all relevant travel documents prior to departure of their scheduled tour. If for any reason the tour participant is unable to travel/secure visas due to incomplete travel documentation or appointments after booking and confirmation of the tour; the tour participant will be subject to our cancellation policy as stated in these terms and conditions.
b) It is the passenger’s responsibility to ensure while travelling on holiday outside the country, to have a passport, valid for at least six months from the date of departure. It is advisable that you check with relevant embassies or consulates.
17.3. Vansa Wings travel agency cannot be held responsible for any loss or damage to your documents, and passport in the part of the embassy concerned.
17.4. Customs & Immigrations delays and enquiries. We will not be held responsible, if you are stopped or held by any government department, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue, and no financial or any other kind of responsibility will be accepted by Vansa Wings travel agency. Passengers that are held back will have to make their own arrangements to travel to their respective destination.
17.5. It is your responsibility to check any travel documentation which we issue in relation to your booking as soon as you receive it. Please contact us immediately if you believe that the document is incomplete or incorrect. We will not be able to accept liability for inaccuracies if we are not notified within 24 hours of issuance. You will be responsible for any associated costs in relation to any amendments.
17.6. Some airlines now require additional passport information (API) and failure to provide this will result in you being denied boarding. We do not accept any responsibility if you cannot travel due to this, no refund or compensation will be offered.

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18. CHECK-IN/ DEPARTURES

 

It is your responsibility to leave ample time for your journey to the nominated departure point. The time stated on your ticket/e-ticket is the time of departure - ensure that you are at your stated departure point at least 10 minutes prior to your departure. We cannot refund or re-book for you missing tours, trips or services as a result of delays on other transport services such as traffic.

 

19. HEALTH

 

It is extremely important that you purchase an Overseas Travel Insurance Policy to cover against any possible risks such as damages, loss or accident, injury to life, loss of luggage, repatriation or property while on trip/tour. The Company shall not be liable whatsoever for any consequences that may arise out of the Client’s failure or negligence to obtain such insurance.

Travel insurance is mandatory for all clients of the Vansa Wings travel agency.

 

19.1. Medical Conditions

 

a) The Client confirms and represents to the Vansa Wings travel agency that he/she is in good health and does not suffer from any serious medical condition that may be aggravated by participating in the tour activities, some of which may be physically demanding. If the Client becomes unable to complete the tour due to intentionally undisclosed health conditions, he/she shall not be entitled to seek any compensation whatsoever from us; 

b) The Client must inform Vansa Wings travel agency in advance of any impairment or disability that may limit his/her participation in the tour activities. We shall endeavour to make reasonable efforts to address the needs and/or requirements of individuals with impairments or disabilities.

However, the Client must take into consideration that the Vansa Wings’s trip/tour and our personnel, are not specially equipped to cater and/or provide for the needs and/or requirements of such individuals. Therefore, we strongly urge all intending tour participants to equip themselves with all special care and/or needs that they may require.

 

19.2. UK & EU Citizens and NON-EU Citizens

 

a)  UK & EU Citizens will need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland;
b) NON-EU Citizens are advised to obtain the necessary travel and medical insurance from their country of origin. We strongly advise that all passengers obtain travel insurance for the entire duration of their holiday.

19.3. Vaccinations

In certain countries, vaccinations may be required or recommended by the Department of Health. As regulations are frequently changing, you must check with your doctor as to which vaccinations are advisable for your chosen holiday Country. It is advisable to keep note of any significant medical condition you have or any details of any medication you are prescribed.

19.4. Allergies and special dietary requirements

a) Individuals who suffer from severe allergies are strongly advised to take all relevant precautions before travelling, as we are unable to cater to individual allergies. We can take no responsibility for the actions of other passengers who aggravate allergies suffered by another passenger;

b) We cannot guarantee that food within Restaurants, and Kitchen Caravans are free from allergens (e.g. nuts) due to potential cross-contamination risks from the product, people and the environment;

c) Passengers who suffer from allergies must inform Vansa Wings travel agency in writing at time of booking;

d) Passengers are strongly advised to inform the Tour Manager of any allergies at the beginning of the tour. We will attempt to accommodate any requests concerning dietary requirements. However, passengers are advised that these are not guaranteed. Passengers will be informed regarding the adherence to these requirements at time of dinning by the Tour manager.

 

19.5. Illness or Disability

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Anyone suffering from illness or disability; or undergoing treatment for any physical or medical condition, must declare the true nature of such condition, at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of the booking conditions, and result in such persons being excluded from the tour in which case all money paid will be forfeit.

 

19.6. General health advices

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a) We suggest that you familiarise yourself with fire escapes, and check the depth and exits from swimming pools before swimming; or please ask your tour guide for the information;

b) Upset stomachs can easily be caused from climate change, water & ice;

c) Sexually transmitted diseases are a serious threat throughout the world, please exercise precaution and seek immediate advice if you think you may be affected;

d) Avoid skin piercing and touching wild or stray animals as rabies is also a big threat;

e) You should take due care of sunburn by using creams and not over exposing yourself;

f) It is advisable to keep note of any significant medical condition you have and details of any medication you are prescribed. If you are on daily medication, we strongly advise you to carry enough medicine to the entire duration of the tour. Further, you must carry your doctors detailed prescription for your daily medication and the medicine you carry. 

 

20. COMPLAINTS

 

20.1. We ensure that we will fulfil our duties and promise to deliver an enjoyable and trouble-free holiday. However, problems do occasionally occur. If you have a problem or complaint during your holiday, please inform the relevant supplier (for example the hotel owner) and our tour manager as soon as possible. They will try to rectify the problem immediately. If the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday.

20.2. In the event of a problem or complaint involving the negligence of any of our suppliers, subcontractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability if you do not report the complaint during the tour, or at the hotel (in accordance with the procedure set out above) and you fail to report the complaint to us in writing, giving full details (as set out above) within 28 days of your return from holiday.

20.3. We aim to respond to any complaints within 30 days, although this can sometimes take longer as we must investigate and need to wait for replies from suppliers or other third parties.

20.4. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this will affect your rights under this contract.

20.5. Should you have a complaint during your tour, contact your tour leader and our staff will do their best to rectify your problem. If we cannot resolve your complaint at the time, make a written record of your complaint and hand it to your tour leader or email it to us at info@vansawings.com within 28 days of the end of the tour. We will not be able to deal with any complaints unless we are told in that way and by that time.

20.6. If the client has a complaint about any of the tour arrangements; the client must bring it to the attention of the tour leader, tour guide or other representative of Vansa Wings travel agency at present time so that they may use their best endeavours to rectify the situation within 48 hours.  

 

21. DAMAGE OR LOSS OF PROPERTY

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21.1. You will be responsible for making full payment for any damage or loss caused by you or any of your party whilst on tour. Payment must be made directly to the service provider concerned. In failing to do so, you will be liable for any claims or legal actions against us (together with any third party legal costs) resulting from your or your party’s actions.

21.2. Vansa Wings travel agency will take no responsibility in reclaiming any belongings from third party suppliers. It is the clients’ responsibility to contact the service provider directly and arrange for payment and shipping independently.

21.3. If items are returned to us, we will not be responsible for any damage sustained during transit. Any belongings misplaced by passengers and subsequently given to us will be held for a maximum of seven days. Belongings which are not claimed within seven days will be disposed or donated to a local charity.

 

22. DATA PROTECTION STATEMENT

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If you are booking a holiday with us, we need your personal details to process your booking and to enable us (or our suppliers and agents) to get in touch with you in connection with your travel arrangements, if required. Similarly, if you are booking a holiday with us or are enquiring about a holiday, or are responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer, then we need some personal information to communicate with you. We collect personal information such as names, addresses, telephone numbers and email addresses. If you book a holiday with us we will also collect your passport and credit or debit card details. It may also be necessary for us to collect information of a more personal nature. This information will allow us to process your booking, fulfil or pass on any other request you might have.

When you make a booking, request a brochure, or sign up for our e-mail updates, we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Assured, we do not sell your personal details to other companies. If you decide that you would rather not receive news, information and offers about our holidays; please let us know in writing to info@vansawings.com and we would remove all the information we hold about you.

 

23. BROCHURE ACCURACY

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Information provided within this brochure is factually accurate at the time of print (April 2019). We have tried our best to provide an accurate description of all the services, amenities, exchange rates and places of interest within this brochure. However, circumstances can change which are beyond our control and thus we cannot take responsibility for the same. These can take the form of circumstances such as bad weather/traffic, closure of hotels/restaurants, over booking of hotels/restaurants, restricted access to certain sightseeing due to necessary re-routing and availability of services.

In addition, there are various trade fairs, exhibitions and seminars that take place during the holiday season; although we try to avoid these, it may be the case that we will need to change the hotels offered and its location to another town or city. If this is the case we will try and advise you at the time of booking or at the earliest possible time prior to your travel. Otherwise our tour manager or local representative will inform you of the changes on the spot and we solicit your full co-operation in accepting such circumstantial changes. Therefore, no grievance regarding service/itinerary changes will be entertained from the tour participant during or after the tour.

We reserve the right, before you book, to vary the services described in our brochures, including prices and departure dates and times and characteristics and categories of transport. You will be notified of these changes before you are committed to the tour.

 

24. PARTICIPATION AND CLIENT RESPONSIBILITY

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All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described by Vansa Wings travel agency. Clients are also expected to accept that the tour described constitute “Adventure Travel” and that travel to and facilities in developing countries will not be to similar standards which they may be accustomed to at home.

Clients agree to accept the authority and decisions of Vansa Wings travel agency’s employees, tour leaders, and agents whilst on trip/tour with Vansa Wings travel agency. If in the opinion of such person the health or conduct of a client before or after departure appears likely to endanger the safe, comfort or happy progress of a trip/tour the client may be excluded from all or part of the trip/tour, at his or her own expense, and without any refund. In the case of ill health Vansa Wings travel agency may make such arrangements as it sees fit and the associated total costs of these arrangements including expenses of Vansa Wings travel agency must be paid for the client. If a client is excluded as above or chooses to leave of their own free will or leaves due to ill health or any other reason there will be no refund of the trip/tour price, extra services surcharges, local fund or any local surcharges. All services forming part of the whole holiday booked will be forfeit though may be recoverable through your travel insurance in some circumstances.

 

​25. OBLIGATIONS OF THE CLIENT, LOCAL LAWS AND BEHAVIOUR

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All participants in tours operated by Vansa Wings travel agency are expected to obey the laws and regulations of the countries visited. Any failure to do so will relieve Vansa Wings travel agency of all obligations that they may otherwise have under these booking conditions.  

Behaviour: You will be responsible for the conduct of yourself and all members of your party and you will indemnify us against any liability for damage caused by you or any members of your party. We reserve the right to terminate the tour in the event of behaviour deemed to be unreasonable to our staff.

The Client will commit to:

a) Comply with the Albanian laws, requirements and formalities of local police, health and other public authority;

b) Act in a courteous manner towards the Company’s employees, guides and representatives and obey the instructions of the tour guide and/or group leader during the whole tour;

c) Cooperate with transport, hotel, restaurant operators and other providers and comply with their terms and rules under which such services are provided;

d) Respect the customs and traditions of local residents and rules of traditional dwellings; and, in general, of all such places where the Client alone is responsible for his/her acts;

e) Behave in an environmentally friendly manner. Recycle where possible and place rubbish in bin provided;

f) Do not carry with you any sharp objects such as knives, firearms or weapons at any nature; explosives and flammable substances and devices that can cause serious injuries such as fireworks; chemical items: most corrosive and toxic substances are completely forbidden; other prohibited items such as drugs or large quantity of alcohol. It is your responsibility to make sure that you do not carry any of these items, as the moment you start the trip/tour with the Vansa Wings travel agency, you are committed to Comply with the laws, requirements and formalities of local police, health and other public authority.

 

26.  ​CHANGING TERMS OF USE

 

Vansa Wings travel agency holds the right to change the terms of use at any moment without previous notice. Changes take effect at the moment of denunciation. Visitors are obligated to notice those changes and adapt to them.

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27. ADDITIONAL INFORMATION

 

Smoking, drinking alcohol drinks and eating hot food is not permitted on any motor coach.

Coach/Minibus tours are usually operated by 8-12-16-24 seats coaches/minibuses. When passenger numbers are low or there is a request for a private tour, a smaller coach may be used.

Vansa Wings travel agency can organize a private tour for 2-4 or 8 people with a driver, rates are calculated on a maximum driving time of 7 hours per day.

Handling of one piece of luggage per person is included in the cost of all coach tours.

Tips for personal services and to tour guides and drivers are not included in tour cost and left to your discretion.

Any other equipment as bike need to be arrange prior tour.

For information concerning possible dangers at international destinations, visit: https://wwwnc.cdc.gov/travel/destinations/list/

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28. DISPUTES AND LIMITATION OF DAMAGES

 

In the event of a dispute, the Company and the Client shall endeavour to seek an amicable and faithful agreement. If the parties fail to reach such agreement, the dispute shall be referred to the Albanian court and shall be governed solely by Albanian law.

The Client may submit a claim within 30 (thirty) days from the completion of the trip. Claims submitted after this deadline will not be considered. However, no claim against the Company arising out of, or relating to, these Terms and Conditions, the tour, or events or omissions that occur during or in connection with the tour, shall exceed the amount actually paid by the Client to the Company for the tour. Company shall not be liable for any damages or losses other than damages or losses that are actually incurred and already paid for by Client, nor shall Company be liable for any consequential damages, future damages, lost profit, lost opportunity, mental anguish, or pain and suffering.

 

29. ASSUMPTION OF RISK AND RELEASE OF LIABILITY

 

29.1. Participating in the tours organized by the Company may involve the risk of; injury, mental or emotional trauma, disability or property damage from hazards and dangers associated with such activities as hiking, swimming and etc., including but not limited to injuries resulting from slipping or falling on uneven terrain, injury or illness resulting from exposure to cold, sun, windy or other weather conditions, injury resulting from non-use, misuse or failure of equipment, as well as improper treatment of animals. Certain risks are inherent in these activities and cannot be eliminated or mitigated. There may be other risks associated with remoteness of medical centres and lack of appropriate medical personnel or medication or risks caused by a third party such as theft, robbery, physical or emotional assault.

29.2. By making a reservation with the Company, the Client affirms that he/she has considered these risks, that his/her participation in the tours organized by or involving the Company is entirely his/her choice, and that he/she agrees to freely accept and fully assume all such risks as well as any other risks involved in participating in the tours and tour activities organized by Us and the possibility of any resulting injury, loss or damage.

29.3. The Client and its beneficiaries agree to release, waive and discharge the Company and all of its employees, guides and representatives from and against any and all presently existing and/or future liabilities, damages, actions and claims relating to or arising from any activity, occurrence or event involving the Company, or relating to or arising from any action or omission by the Company or by any employee, guide, or representative of the company, regardless of whether such action or omission constitutes negligence.

29.4. The Client and its beneficiaries further agree to indemnify and hold harmless the Company and all its employees, guides and representatives from and against any loss, damage, liability and expense incurred by the Company as a result of the Client’s participating in the tours and tour activities organized by or involving the Company.

 

The prices and details within this website will become void once our new price is published.

These terms and conditions are available on request in large print for people with sight difficulties.

 

Vansa Wings travel agency

info@vansawings.com

Information updated on 28/04/2019

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