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Vansa Wings Travel Agency

 

Privacy Policy

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Effective date: 22nd June 2018

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• SUMMARY

• ​THE PERSONAL INFORMATION WE COLLECT

• LINKS TO OTHER SITES / USING EXTERNAL LINKS

• YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION

• HOW WE KEEP PERSONAL INFORMATION SECURE

• HOW LONG WE KEEP PERSONAL INFORMATION

• CHILDREN'S PRIVACY

• CHANGES TO THIS PRIVACY POLICY

• CONTACT US

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SUMMARY

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Vansa Wings travel agency is committed to protecting your privacy. This policy sets out how we collect, use and store your personal information. This policy applies to our website and to our processing activities in general. 

This policy covers our commitment to comply with the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our” or “us” this means Vansa Wings travel agency. 

 

Vansa Wings Travel Agency operates the www.vansawings.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.vansawings.com

Registered address: Rruga Mine Peza, Tirana, Albania

Company Registration Number: NIPT L72106038C
Company Licence Number: LN 5269-06-2018

When we refer to “personal information” within this policy we mean “personal data” as defined under the GDPR. (“Personal data” means any information which relates to a living individual who can be identified either directly or indirectly such as a name, an email address, or other personal details).

We collect your personal information to ensure we operate effectively and provide you with the best experiences with our products and services. The aim of this policy is to inform you about how we use your personal information and your choices, including how to access and update your personal information. 

We may make changes this policy from time to time by updating this page, so encourage you to refer back to this policy. If we make any significant changes we will endeavor to notify you. 

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​THE PERSONAL INFORMATION WE COLLECT

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When you express an interest or book a holiday with us you may provide us with personal information relating to yourself or others (for example children travelling with you) this may include: 

• Your contact details i.e. your name, address, email address and phone number 
• Passenger information, passport details and other ID documents 
• Relevant medical data and special dietary requirements 
• Credit/bank account details
• Travel insurance details
• Emergency contacts/next of kin

We collect this information in order to fulfil your request for our products and services or to provide your holiday arrangements.

 

As primarily a website www.vansawings.com - we may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you from a legitimate business interest perspective. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

When using our website, we will also collect information about how you use our site. For further information please see our Cookie Policy.

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Definitions Personal Data

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Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

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Usage Data

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Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

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Cookies

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Cookies are small pieces of data stored on a User’s device. For more information, please read more our Cookie Policy.

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Data Controller

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Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

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Data Processor (or Service Providers)

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Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

 

Data Subject

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Data Subject is any living individual who is the subject of Personal Data.

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User

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The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

 

Usage Data

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We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Vansa Wings Travel Agency uses the collected data for various purposes:

• To provide and maintain our Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer support

• To gather analysis or valuable information so that we can improve our Service

• To monitor the usage of our Service

• To detect, prevent and address technical issues

• Provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted out not to receive such information

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Tracking & Cookies Data

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We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more information, please read our Cookie Policy. 

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Retention of Data

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Vansa Wings Travel Agency will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Vansa Wings Travel Agency will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

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Transfer of Data

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Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Vansa Wings Travel Agency will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

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Disclosure of Data

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Disclosure for Law Enforcement

Under certain circumstances, Vansa Wings Travel Agency may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

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Legal Requirements

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Vansa Wings Travel Agency may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

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Security of Data

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The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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Your Rights

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Vansa Wings Travel Agency aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us via email. In certain circumstances, you have the right:

• To access and receive a copy of the Personal Data we hold about you

• To rectify any Personal Data held about you that is inaccurate

• To request the deletion of Personal Data held about you

• You have the right to data portability for the information you provide to Vansa Wings Travel Agency. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

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Service Providers

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We may employ the third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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Analytics

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We may use the third-party Service Providers to monitor and analyse the use of our Service.

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Google Analytics

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Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

 

Behavioural Remarketing

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Vansa Wings Travel Agency uses re-marketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

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Google AdWords

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Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

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Facebook

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Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

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LINKS TO OTHER SITES / USING EXTERNAL LINKS

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Our website may contain links to other websites that are not operated by us. Please remember that when you use a link to go from our website to another website our Privacy Policy no longer applies. If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your personal information. 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION

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How to stop direct marketing communications

You can update or stop receiving marketing communications from us at any time: 
You can click on the unsubscribe link on any of our promotional emails or writing to us:
by post: Data Protection, Vansa Wings travel agency, Rruga Mine Peza, Tirana, Albania
by email: info@vansawings.com

How to amend or request that your information is erased

Please let us know if the personal information we hold about you is incorrect or needs updating and we will amend our records. 
You also have the right to request that we erase your personal information, we will respond to such a request within a one calendar month. To amend our records, please contact us: 
by email: info@vansawings.com
If you have any questions about how we have handled your personal information or are unhappy in anyway, please contact us. You also have the right to raise any complaint you may have with a supervisory authority. In the UK this is the Information Commissioner’s Office:  https://ico.org.uk
 

HOW WE KEEP PERSONAL INFORMATION SECURE

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We are committed to protect the security of your personal information. The personal information we collect is held on our servers and we have robust measures in place to prevent any unauthorised access. We limit access to personal data, especially where this may be sensitive information. We use secure methods to ensure personal information is protected when we transmit it to other organisations, for the purposes of fulfilling a request and/ or a holiday booking.

 

HOW LONG WE KEEP PERSONAL INFORMATION

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We only keep your personal data for as long as necessary to fulfil the requests and booking you have made with us. Many of our customers return to book future holidays, we do therefore store a minimal amount of information for longer, so we can provide a good customer service for you. We may also keep personal information for essential purposes such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this. 

 

CHILDREN'S PRIVACY

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Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

CHANGES TO THIS PRIVACY POLICY

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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CONTACT US

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If you have any questions about this Privacy Policy, please contact us: 

by email: info@vansawings.com

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